Play Smart. Stay in Control.

1 Age Restriction & Eligibility

eca444 operates exclusively for adults. To register and play on our platform, you must be at least 18 years of age. This requirement applies to all players in Bangladesh without exception, regardless of the game type — whether you are betting on cricket, spinning slots, or playing live casino games.

During account registration, eca444 requires identity verification through our KYC process. You will be asked to submit a government-issued photo ID such as your Bangladesh National Identity Card (NID) or passport. Accounts that cannot verify the account holder is aged 18 or above will be suspended and any balance held pending review will be handled in accordance with our Terms & Conditions.

Protecting Young People

If you share a device with younger family members or have children at home in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly encourage you to:

• Always log out of your eca444 account when you are not actively using it.
• Use a strong, unique password that is not shared with or accessible to minors.
• Enable device-level parental control software to restrict access to gambling websites.
• Never allow minors to watch or participate in your gaming sessions.

2 Recognising Problem Gambling

Gaming is designed to be entertaining. For the vast majority of players, it remains a fun and controlled leisure activity. However, for a smaller number of individuals, gambling can develop into a pattern of behaviour that causes real harm — to their finances, relationships, mental health, and daily life. Recognising the early signs is the most important step toward getting things back on track.

Problem gambling does not discriminate. It can affect anyone — regardless of age, income, education level, or background. The following patterns are commonly associated with gambling that has moved beyond healthy recreation:

If any of the descriptions above sound familiar — even partially — it is worth pausing and using the self-assessment checklist in the next section. Acknowledging a problem early is far easier than addressing one that has been building for months or years. eca444's responsible gaming tools and support team are here to help at any stage.

3 Self-Assessment Checklist

The following questions are drawn from internationally recognised problem gambling screening frameworks. Answer them honestly — your responses are private and are not submitted to eca444. They are simply a tool to help you reflect on your own gambling behaviour.

Ask yourself whether any of the following statements apply to you now, or have applied in the past twelve months:

4 Player Protection Tools

eca444 provides a suite of practical tools designed to help you maintain control over your gaming activity. These features are available to all registered players at no cost and can be activated or modified at any time through your account settings or by contacting our support team directly.

Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Deposit limits take effect immediately when set. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the higher limit becomes active — this built-in delay is intentional and is there to protect you.

Wager Limits

In addition to deposit limits, you can set a cap on the total amount you are permitted to wager within a given time period. This applies across all games — cricket betting, slots, live casino, Ultra Treasure, Fisher Game, and all other eca444 game categories.

Loss Limits

A loss limit restricts the total amount you can lose within a defined period. Once your loss limit is reached, you will not be able to place further bets until the limit period resets. Like deposit limits, requests to increase a loss limit require a 7-day cooling-off period.

Session Time Limits

You can set a maximum session duration after which you will be automatically logged out. You will also receive an on-screen reminder when you approach your set session limit, giving you a natural pause point to decide whether to continue or stop.

Reality Check Notifications

eca444 can send you periodic notifications at intervals of your choosing — every 30 minutes, 60 minutes, or 90 minutes — reminding you how long you have been playing and how much you have wagered in the current session. These prompts are designed to help you stay aware of your activity without disrupting your experience unnecessarily.

How to Activate These Tools

• 1
  Log in to your eca444 account Visit the eca444 platform and sign in with your registered credentials.
• 2
  Navigate to Account Settings Click on your profile icon and select "Responsible Gaming" or "Account Limits" from the menu.
• 3
  Choose your limit type Select deposit limit, wager limit, loss limit, session time limit, or reality check — whichever you need.
• 4
  Set your preferred value and period Enter the amount or duration and select daily, weekly, or monthly as applicable.
• 5
  Confirm and save Your limit takes effect immediately. You will receive a confirmation email at your registered address.

5 Self-Exclusion Programme

Self-exclusion is the strongest player protection tool eca444 offers. When you self-exclude, your account is locked and you will be unable to log in, deposit, or place bets for the duration of the exclusion period you have selected. This option is available to any player who feels they need a break, whether short or long term.

Available Exclusion Periods

• 30-Day Time-Out: A short cooling-off period for players who want to step back temporarily. Your account is locked for 30 days and automatically reactivated at the end of the period.
• 90-Day Time-Out: A medium-term break for players who want a longer pause before reconsidering their relationship with gambling.
• 6-Month Self-Exclusion: A serious commitment to taking an extended break. Reactivation is not automatic and requires a written request after the period has elapsed.
• 12-Month Self-Exclusion: A full-year exclusion with a mandatory review before reactivation can be considered.
• Permanent Self-Exclusion: A lifetime closure of your eca444 account. This option is irreversible. If you are experiencing serious gambling-related harm, this is the option we recommend discussing with our support team.

What Happens During Self-Exclusion

Once your self-exclusion is active, eca444 will take the following steps:

• Your account will be immediately locked and you will be logged out of all active sessions.
• All scheduled or pending promotions, bonus offers, and marketing communications will be suspended for the duration of the exclusion.
• Any balance remaining in your account at the time of exclusion will be held securely and can be withdrawn upon request, subject to standard verification procedures.
• You will not be able to create a new eca444 account during the exclusion period. If you attempt to register a duplicate account, it will be closed when identified.

How to Request Self-Exclusion

To activate self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username or email address and your preferred exclusion duration. Our team will confirm activation within one hour of receiving your request during normal support hours, and within three hours at other times. You may also request self-exclusion directly through the Responsible Gaming section of your account settings.

6 Support for Affected Players

If you believe your gambling is becoming a problem — or if someone close to you has expressed concern — please do not wait. Speaking to someone is the most important step you can take, and there is no shame in reaching out. eca444's support team treats all responsible gaming enquiries with the utmost confidentiality and sensitivity.

Signs That You Should Seek Help Now

• You are unable to stop gambling even when you want to.
• Gambling is causing financial hardship for you or your family in Dhaka, Chittagong, or anywhere in Bangladesh.
• You are experiencing significant stress, anxiety, or depression that you associate with your gambling activity.
• You have considered or attempted to borrow money specifically to gamble.
• Gambling is damaging your relationships with family, friends, or colleagues.

How eca444 Can Help

Our responsible gaming team can help you in the following concrete ways:

• Apply an immediate account limit or suspension on your behalf.
• Walk you through the self-exclusion process step by step.
• Provide a full summary of your account activity (deposits, withdrawals, wagers) if you need to understand the scale of your gambling spend.
• Refer you to professional gambling support services available to players in Bangladesh.

Support for Friends and Family

If you are concerned about a friend or family member's gambling behaviour rather than your own, eca444 can still help. Contact our support team with your concerns. While we cannot share account-specific information with third parties due to privacy obligations, we can advise you on how to approach the situation and what options may be available to the person you are concerned about. If the account is in your name and you believe it has been accessed by someone else, we can assist with an immediate account review.

7 Safer Gambling Tips

For the majority of players, online gaming at eca444 remains a safe and enjoyable leisure activity. The following practical guidelines can help ensure it stays that way.

Before You Play

• Set a budget before you start. Decide in advance how much you are comfortable spending and treat this amount as the cost of your entertainment — not as an investment you expect to recover.
• Set a time limit. Decide how long you intend to play before you begin and use eca444's session time-limit tool to enforce it automatically.
• Play with disposable income only. Never gamble with money you need for rent, food, utilities, tuition fees, or any other essential expense.
• Avoid playing when emotional. Gambling while stressed, upset, anxious, or depressed increases the risk of poor decision-making. If you are going through a difficult period, consider taking a break from gaming entirely.

While You Play

• Take regular breaks. Step away from the screen at least every 60 minutes. A short break helps you reassess and prevents sessions from extending longer than planned.
• Do not chase losses. Trying to win back money you have already lost is one of the most common and destructive patterns in problem gambling. If you have reached your budget, stop for the day.
• Treat each session independently. Prior wins or losses do not influence the outcome of future games. Each spin, bet, or hand is a fresh, independent event.
• Keep gambling in perspective. Games at eca444 — including cricket betting, slots, Ultra Treasure, and Fisher Game — are designed for entertainment. The house has a mathematical edge over time; gambling should never be viewed as a reliable income source.

After You Play

• Review your session summary in your account history periodically to stay aware of your spending patterns.
• If you consistently exceed your intended budget or time limits, consider using eca444's deposit or loss limit tools to add a structural guardrail.
• Talk openly with trusted friends or family about your gaming activity. Transparency is one of the most effective safeguards against problem gambling.

8 Contact Our Team

eca444's responsible gaming support team is dedicated, confidential, and available every day of the year. No concern is too small to raise, and every enquiry is handled with care and discretion. You do not need to be in crisis to reach out — early conversations are always easier and more effective than waiting until a problem has grown.

How to Reach Us

Email our responsible gaming team directly: [email protected]

Please use one of the following subject lines so your message is prioritised by the right team member:

• "Responsible Gaming Help" — for general responsible gaming enquiries or guidance.
• "Self-Exclusion Request" — to activate a temporary time-out or permanent self-exclusion.
• "Account Limit Request" — to set or adjust deposit, wager, or loss limits.
• "Concerned About Someone Else" — if you are reaching out about a friend or family member.

Response Times

All responsible gaming and self-exclusion requests are treated as high priority. Our team aims to acknowledge your message within one hour and to fully resolve your request within three hours. Self-exclusion requests submitted outside of peak support hours may take up to three hours to process, but your account will be flagged for review immediately upon receipt of your email.