eca444 Privacy Policy
This Privacy Policy explains how eca444 collects, stores, uses, and protects the personal information of players in Bangladesh. We are committed to handling your data with care, transparency, and full respect for your privacy rights.
Privacy at a Glance
How eca444 Protects Your Privacy
256-Bit SSL Encryption
Every connection to eca444 is secured with 256-bit SSL encryption. All data transmitted between your device and our servers — including payment information and login credentials — is fully encrypted in transit.
No Third-Party Data Sales
eca444 does not sell, rent, or trade your personal information to third-party marketing companies or data brokers. Your data is used exclusively for operating and improving the eca444 platform and fulfilling our legal obligations.
Player Data Controls
You retain meaningful control over your personal data. From your account settings you can update your details, manage communication preferences, request a copy of your data, or submit a deletion request — all in line with applicable privacy regulations.
Minimal Data Collection
We collect only the personal information that is strictly necessary to operate your account, process transactions, verify your identity, and comply with anti-money laundering requirements. We do not collect data beyond what is needed for these purposes.
Defined Retention Periods
eca444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Financial transaction records are retained for a minimum of five years as required under AML regulations.
Transparent Cookie Use
eca444 uses cookies and similar technologies exclusively to maintain session state, measure platform performance, and improve user experience. We do not deploy third-party advertising trackers or cross-site behavioural profiling technologies.
1 Information We Collect
eca444 collects personal information from you in the course of providing our gaming platform and related services. The categories of information we collect are described below. We collect only what is necessary for the specific purposes outlined in this Privacy Policy.
1.1 Information You Provide Directly
When you register an account, complete identity verification, or contact our support team, you provide us with information including:
- Identity Information: Full legal name, date of birth, and gender (as required for age verification and KYC compliance).
- Contact Information: Email address and Bangladesh mobile phone number.
- Identity Documents: Copies of government-issued photo identification such as your Bangladesh National Identity Card (NID) or passport, submitted as part of our Know Your Customer (KYC) verification process.
- Financial Information: Payment method details including mobile financial service account numbers (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals. We do not store full card numbers; card payments are tokenised through our payment processor.
- Communications: The content of messages you send to our support team via email or live chat, including any attachments you choose to share.
1.2 Information We Collect Automatically
When you access and use the eca444 platform, we automatically collect certain technical and behavioural data, including:
- Device and Browser Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, and in-game actions.
- Transaction Logs: A complete record of all deposits, withdrawals, bets placed, bonuses credited, and account balance changes.
- Session Data: Login timestamps, logout timestamps, and the geographic location associated with each login session (derived from IP address).
Location Data: eca444 derives approximate location information from your IP address for the purpose of verifying that you are accessing the platform from an eligible location. We do not collect precise GPS-level location data from your device, and we do not track your physical movements.
1.3 Information From Third Parties
In certain circumstances, eca444 receives information about you from third parties, including:
- Identity verification service providers engaged to validate documents submitted during KYC checks.
- Payment processors who confirm the status of deposit and withdrawal transactions.
- Fraud detection and anti-money laundering screening services that provide risk assessments based on publicly available or industry-shared data.
We use information received from these third parties only for the specific purposes for which it was shared with us, and we require all third-party service providers to handle data in accordance with applicable privacy standards.
2 How We Use Your Data
eca444 processes your personal data on the basis of one or more of the following legal grounds: performance of a contract with you (operating your player account); compliance with legal obligations; legitimate interests pursued by eca444; or, where required, your explicit consent. The table below summarises our primary data uses and the corresponding legal basis for each.
| Purpose of Processing | Categories of Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, login credentials | Contract performance |
| Identity verification (KYC) | Identity documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial information, transaction logs | Contract performance |
| Anti-money laundering screening | Identity, financial, transaction data | Legal obligation |
| Fraud prevention and security | Device data, IP address, usage logs | Legitimate interests |
| Customer support | Identity, contact, communications | Contract performance |
| Platform analytics and improvement | Usage data, session data (anonymised) | Legitimate interests |
| Responsible gaming monitoring | Gameplay data, transaction patterns | Legal obligation / legitimate interests |
| Promotional communications | Contact information, gaming preferences | Consent (opt-in only) |
Marketing Communications: eca444 will only send you promotional emails or SMS messages if you have explicitly opted in to receive them. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting us at [email protected]. Opting out of marketing communications does not affect your ability to use the platform.
3 Data Sharing & Disclosure
eca444 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
3.1 Service Providers
We engage carefully selected third-party service providers to assist us in operating the eca444 platform. These providers process your data on our behalf and under our instructions. They are contractually bound to maintain confidentiality and implement appropriate security measures. Categories of service providers include:
- Payment processors facilitating bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions.
- Identity verification and KYC service providers.
- Cloud infrastructure and data hosting providers operating secure server environments.
- Fraud detection and risk assessment technology partners.
- Customer support platform providers.
- Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive anonymised session tokens to facilitate gameplay but do not receive your personally identifiable information.
3.2 Legal and Regulatory Disclosures
eca444 may disclose your personal information to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. This includes disclosures required under applicable anti-money laundering legislation, responses to lawful court orders or subpoenas, and reporting obligations arising from the detection of suspicious financial activity.
3.3 Business Transfers
In the event that eca444 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice to affected players and ensure that any successor entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy.
No Unauthorised Third-Party Access: eca444 does not share your personal data with social media platforms, advertising networks, data brokers, or any other commercial third party for their own marketing purposes. Any service provider receiving your data is bound by strict contractual data processing terms and is not permitted to use your data for their own independent purposes.
4 Cookies & Tracking Technologies
eca444 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform correctly, maintain your login session, and gather aggregate performance data. This section explains what we use, why, and how you can manage your preferences.
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, enable core platform functionality. Cannot be disabled without breaking basic site features. | Session / up to 30 days |
| Performance & Analytics | Collect anonymised data about how players navigate the platform — which pages are visited most, where errors occur, and how load times can be improved. No personally identifiable information is included. | Up to 12 months |
| Functional | Remember optional preferences such as preferred language settings and display options to improve your experience on return visits. | Up to 6 months |
4.2 Managing Cookie Preferences
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging in or using core eca444 features. Instructions for managing cookies in popular browsers are available through the relevant browser's help documentation.
No Advertising Trackers: eca444 does not use third-party advertising cookies, retargeting pixels, cross-site tracking scripts, or social media tracking buttons on any page of our platform. You will not be tracked across other websites based on your eca444 activity.
5 Data Retention
eca444 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised. Retention periods are determined by the purpose of collection and applicable legal requirements.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | Legal obligation (AML) |
| KYC identity documents | 5 years from date of submission | Legal obligation |
| Financial transaction records | Minimum 5 years | Legal obligation (AML / financial regulations) |
| Gameplay and betting history | 3 years from account closure | Legitimate interests / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn plus 1 year | Legal obligation (consent audit trail) |
| Anonymised analytics data | Up to 36 months (non-identifiable) | Legitimate interests |
Where data is retained beyond account closure solely to satisfy a legal obligation, it is stored in a restricted access environment and is not used for any operational purposes. Upon expiry of the applicable retention period, data is permanently deleted from our systems and from any third-party systems where it was processed on our behalf.
6 Your Privacy Rights
As a player on the eca444 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our data privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.
Identity Verification for Rights Requests: To protect your data, eca444 will verify your identity before processing any privacy rights request. We will ask you to confirm identifying details associated with your account. We cannot process requests submitted on behalf of a third party without written authorisation from the account holder.
7 Data Security Measures
eca444 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry-standard best practices and review our security posture on a regular basis.
7.1 Technical Measures
- Encryption in Transit: All data exchanged between your device and eca444 servers is encrypted using TLS 1.2 or higher (256-bit SSL). Connections using outdated TLS versions are rejected.
- Encryption at Rest: Sensitive data fields including payment details, identity document images, and authentication credentials are encrypted at rest using AES-256.
- Access Controls: Internal access to player data is restricted on a strict need-to-know basis. All internal access is logged and periodically reviewed. Privileged access requires multi-factor authentication.
- Intrusion Detection: Our infrastructure is monitored continuously for anomalous access patterns, brute-force attempts, and other indicators of compromise.
- Penetration Testing: eca444 conducts regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
7.2 Organisational Measures
- All employees and contractors with access to player data are subject to confidentiality obligations and receive regular data protection training.
- Third-party service providers are assessed for security compliance before engagement and are contractually required to maintain appropriate safeguards.
- eca444 maintains an incident response plan that outlines the steps to be taken in the event of a data breach, including notification to affected players where required by law.
7.3 Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, eca444 will notify affected players without undue delay — and in any event within 72 hours of becoming aware of the breach — by email to the address registered on your account. The notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures eca444 has taken or proposes to take to address the breach.
Your Role in Security: You can significantly reduce the risk to your account by using a strong, unique password, enabling two-factor authentication (2FA) in your account settings, and never sharing your login credentials with anyone. eca444 will never ask for your password by email, phone, or live chat.
8 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise one of your privacy rights, or have a concern about how eca444 has handled your personal data, please contact our data privacy team using the details below.
8.1 How to Contact Us
All privacy-related enquiries should be directed to our support team by email. Please include "Privacy" or "Data Request" in the subject line so that your message is routed to the appropriate team member promptly.
Email: [email protected]
We aim to acknowledge all privacy enquiries within two (2) business days and to provide a full response within thirty (30) calendar days. Where a request is complex or involves a high volume of data, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it.
8.2 Updates to This Privacy Policy
eca444 reviews this Privacy Policy periodically and updates it when our data practices change or when required by applicable law. When material changes are made, we will notify registered players by email at least seven (7) days before the changes take effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Related Policies: This Privacy Policy should be read in conjunction with the eca444 Terms & Conditions and our Responsible Gaming Policy, both of which contain additional information relevant to how we manage player data in specific contexts.
Have Questions About Your Data?
Our support team is available around the clock to address any privacy concern. You can also explore our FAQ for quick answers or visit the eca444 Casino to start playing in a secure environment.
18+ only | Play Responsibly | Contact: [email protected]